HELP

You should have received an instruction form from an administrator or employer containing a package code and brief instructions for navigating the site. If you did not receive a form or have misplaced it, click hereto request your package code. Please allow 24 business hours for an email response.

Enter your package code into the blue Place Order box located at the top right-hand side of your screen. Click Go to begin the order process.

You have several options to pay for your CastleBranch order. These methods include: MasterCard, Visa, Discover, debit, electronic check and money order. Note: Use of electronic check or money order will delay orderprocessing until payment is received.

You may choose to pay for your order in monthly installments. The monthly installmentamount depends on the amount of the order. The installment payment also includes a $2.99 per installment payment fee.

For security reasons, all orders must be placed online.

Depending on your package, you may be asked during the order process if you wishto rush your order. Rush orders are ONLY available to users paying with a credit/debit card.

Your CastleBranch user name is the email address you entered during the order process. If you are locked out of your account due to excessive failed attempts to log in, click here to submit an email request forassistance with your account settings.